What Happens to Your Customer Data? Security & Privacy Explained
"Where does my customer data go? Is it secure? Will you sell it?"
Fair questions.
You're trusting us with your leads - the lifeblood of your business.
You deserve to know exactly what happens to that data.
Here's the complete transparency breakdown:
What Happens to Customer Data (Step-by-Step)
Customer clicks "Get My Free HVAC Assessment" on your website. They fill out 10-12 questions. They click "Submit."
What happens next:
The moment they hit "Submit," the data is encrypted using 256-bit SSL encryption.
What does that mean?
Same encryption standard your bank uses for online transactions. The data is scrambled during transmission so nobody can intercept or read it while it travels from the customer's device to our servers.
Technical Details:
- 256-bit SSL/TLS encryption
- Secure HTTPS connections only
- Data encrypted end-to-end during transmission
Data is stored on enterprise-grade cloud infrastructure with industry-standard security measures.
Security Features:
- Regular automated backups
- 24/7 monitoring and threat detection
- Secure data centers with physical security
- Regular security updates and patches
- Protection against common threats (DDoS, SQL injection, XSS)
Translation: Your data is protected by the same enterprise-level security used by major online services.
Our system scores the lead based on your custom criteria, then sends it to:
- Your email
- Your phone (text)
- Your Google Sheet
- Your CRM (if integrated)
Nowhere else.
We Don't:
- Sell it to other HVAC companies
- Share it with lead generation services
- Use it for advertising
- Contact the customer ourselves
- Show it to anyone but you
Your leads stay your leads.
Every lead is exportable as a spreadsheet file.
You can:
- Download it anytime
- Import to your CRM
- Keep it as long as you want
- Delete it whenever you want
- Take it with you if you cancel
You own your data. We just store and deliver it.
What We DON'T Do (This is Important)
We Don't Sell Your Leads
Some companies collect leads and sell them to multiple contractors. HomeAdvisor does this. Angi does this. Thumbtack does this.
We don't.
Your lead goes to you. Only you. Never shared. Never sold.
Why?
Because we're not in the lead generation business. We're in the Indoor Air Quality business.
We don't compete with you for HVAC work. We built this tool because we needed it for our own business.
Selling your customer data would destroy the trust that makes our actual business work.
We Don't Contact Your Customers
We never email them. We never call them. We never text them.
The only communication they get is:
- The assessment confirmation (from YOUR branded form)
- Optional auto-reply (if you enable it, sent as YOUR company)
That's it. We have zero interest in contacting your customers.
We Don't Share with Competitors
Your local competitor signs up for our service? They get THEIR leads. You get YOUR leads.
Never shall the two mix. Zero cross-contamination.
We Don't Use Your Data for Advertising
Some tools scrape your customer data to build advertising audiences, sell retargeting campaigns, or create lookalike audiences for other companies.
We don't do any of that.
Your customer data is used for one thing: delivering scored leads to you.
Data Retention: You Decide
How long do we keep your data? As long as you want.
Your choice. We don't dictate.
Data Privacy Compliance
We comply with major privacy regulations:
- CCPA (California Consumer Privacy Act)
- CAN-SPAM for email communications
- TCPA (Telephone Consumer Protection Act) for text messages
What that means for you:
- If a customer requests their data be deleted, we handle it
- If a customer opts out of communications, we respect it
- If you need to export data for compliance, we provide it
- We handle the privacy compliance so you don't have to worry about it
Comparison to Your Current Setup
- Email goes to your inbox (potentially unencrypted)
- Stored in Gmail/Outlook (their security, not yours)
- Accessible to anyone with your email password
- No dedicated security infrastructure
- No audit logs
- No encryption at rest
- Email/text delivered securely
- Stored on enterprise-grade encrypted servers
- Protected by 256-bit SSL encryption
- Dedicated security infrastructure
- Regular backups and monitoring
- Industry-standard security measures
We're actually more secure than most standard email setups.
Frequently Asked Questions
We can access it for support purposes if you request help, but we never browse or use your data for any other purpose. Your data is yours.
No. You can export everything before canceling. We'll keep your data available for 30 days after cancellation in case you change your mind.
The assessment is fully branded as YOUR company with your logo and colors. There may be a small EezyAir logo in the footer, but the entire experience is presented as yours.
Yes. Anytime. We'll delete it and send you confirmation.
You. That's it. Our support team can only access it if you request troubleshooting help.
The Bottom Line
Your Customer Data Is:
Protected ✓
- Encrypted in transit and at rest
- Stored on secure infrastructure
- Delivered to you (and only you)
- Never sold or shared
Under Your Control ✓
- Exportable anytime
- Downloadable on demand
- Managed on your schedule
- Fully compliant with privacy laws
We built this tool because we needed it for our own business. We treat your data the way we'd want our own data treated: with respect, security, and complete transparency.
Your Customers Trust You. You Can Trust Us.
Current discounts are available, but they won't last. See how we protect your customer data with enterprise-grade security.
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